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Contact: DHL Express - Complaints

Please complete the form below to register a complaint and a Customer Relations advisor will contact you within 1 working day.

For urgent enquiries, please call Customer Relations on 0345 072 0278. Our opening times are 8am to 5:30pm, Monday to Friday.

Non-UK Shipments: If your complaint is about a shipment that was not sent from or destined to the UK, please contact DHL in the country where you are situated. This will ensure that your complaint is dealt with as efficiently as possible. 

Your Details

Fields marked with an asterisk (*) are mandatory.

Shipment Complaint

If your complaint relates to a specific shipment, please enter the tracking number:
Enter your Waybill or ‘JD’ Number

If you would like to learn more about how DHL uses your personal data, please read our Data Protection Statement.

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