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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Ian Wilson (CEO, DHL Express UK) and Fadzlun Sapandi (Senior Vice President, Customer Service Europe) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we've really impressed you, Ian and Fadzlun would like to hear about that too.
Understanding how you feel about the service you've received - good or bad - is vital in helping us shape our business to serve you better. So just send an email to either Ian or Fadzlun and let them know what you think. Don’t forget to include your telephone number if you would like us to call you back!

Ian Wilson
CEO, DHL Express UK

“We know your business relies on DHL’s service excellence and when it comes to delivering, we aim to deliver on our promises and deliver first time, every time.”

Email Ian

Fadzlun Sapandi
Senior Vice President, Customer Service Europe

“The true measure of customer service excellence is how we react when things go wrong.”

Email Fadzlun

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