Optional Services – Extend Your Shipping Choices
DHL offers a breadth of Optional Services - from non-standard deliveries and billing options to carbon neutral shipping. With a flexible choice of service enhancements, you have added convenience when using our express delivery services worldwide.
Please note that not all Optional Services are available with every shipment or in every country.
In addition to the standard DHL Express liability, we offer financial protection to our customers against all risks of physical shipment loss or damage, from any external cause.
Overview
Shipment Insurance can be arranged for both express documents and parcels, although some restrictions and limitations may apply. These will depend on the destination and contents of the shipment.DHL’s shipment insurance meets the general requirements for loss and damage to goods in transit cover. Protection is effective from the time DHL Express has control or possession of the shipment until the time of delivery. Physical loss or damage of goods is covered, subject to specific limitations and exclusions.
Limitations and exclusions
Shipment Insurance covers items in transit worldwide, although temporary restrictions may apply from time to time as a consequence of, but not limited to, political, terrorist, nuclear and war risks, or on the advice of government officials. It does not cover the following:- delay;
- ordinary leakage;
- loss in weight or volume, or wear and tear of the shipment;
- loss, damage or expense caused by insufficiency or unsuitability of packing or preparation of the shipment;
- loss, damage or expense caused by inherent vice or nature of the shipment;
- loss, damage or expense attributable to the willful misconduct by the customer or its agents;
- loss, damage or expense caused by delay;
- loss, damage or expense arising from the use of any atomic or nuclear weapon or radioactivity.
Basis of loss settlement
- Cover is limited to the value declared by the shipper, replacement cost, invoice value or actual cash value whichever is the lowest. Evidence may be requested to substantiate the declared value in the event of a claim.
- In the event of total loss of your shipment, with Insurance, you will also be entitled to a refund of the shipping charge. In the event of a partial loss, you will be entitled to a refund of the relevant proportion of the shipping charge.
- When more than one shipment covered by Insurance is subject to loss or damage arising from a single event, the maximum aggregate compensation for all such shipments is limited to 5 million EUR.
Insurance Policy
If you have purchased Shipment Insurance and require a copy of the Policy document, please contact Customer Services.
If you have purchased Shipment Insurance and require a copy of the Policy document, please contact Customer Services.
How to make a claim
If you wish to make a claim, you should always notify DHL Express as soon as possible, but in any event, no later than 30 days following actual or scheduled delivery whichever is earlier.If you need to send a parcel to a remote address anywhere in the world, DHL Express will meet the challenge. Thanks to our extensive network, we can help you reach customers and suppliers even in rural and difficult to access locations.
Additional charges for Optional Services for international shipments
| Optional Service | How We Charge | Extra Charge |
|---|---|---|
| Shipment Insurance | By shipment value | £12.00 or 1.5% of stated shipment value if higher |
| Payable Packaging | Per item | Variable |
| GOGREEN Carbon Neutral | By shipment weight | International: £0.09 per kg; Domestic: £0.02 per kg, Subject to a minimum charge of £0.09 per shipment. |
| GOGREEN Carbon Footprint | Per annum | £2,250 |
| Weekend or Holiday Pickup | Per shipment | £18.00 |
| Weekend or Holiday Delivery | Per shipment | £30.00 |
| Hold for Collection | For 7 calendar days | No charge |
| Shipment Preparation | Per hour | Variable |
| Duties and Taxes Paid | Per shipment | £16.00 |
| Neutral Delivery | Per shipment | £16.00 |
Optional Services and Surcharges are in addition to applicable transportation charges. They will be billed in accordance with the published rates current at the time the shipment booking is made.
