Optional Services – Enhanced Shipping Choices

In addition to the standard DHL Express liability, we provide financial protection to our customers against all risks of physical shipment loss or damage, from any external cause.

Note: CMR liability applies to DHL ECONOMY SELECT shipments.

Read more about Shipper’s Interest Insurance

DHL Express offers its customers standard DHL-branded packaging items completely free of charge, such as envelopes, small boxes and flyers.

A payable range of standard DHL-branded packaging is also available to our customers, such as larger boxes and triangular tubes, ideal for sending heavier goods.

DHL Express offers a range of industry packaging for specialised customer needs, such as Thermo-Controlled Packaging for sending diagnostic specimens. When required, dry ice supplies are also available.

Are you a seasonal or irregular shipper? If so, we offer a convenient and on-demand service for shipment volumes that require short-term extra resources for their preparation. DHL Express manages the process of waybill preparation, content selection, labelling and paperwork, and then sends the parcels to the addresses provided.

DHL Express has a service to satisfy shipments of all shapes and sizes. When your shipment is overweight, is outside of accepted dimensions, or requires dedicated handling due to its contents, please contact your local DHL Express office for advice.

For sending express shipments, DHL Express is certified in certain classes of Dangerous Goods in accordance with IATA regulations.

Read more about Dangerous Goods

DHL Express offers a range of non-standard import and export clearance and handling services. This is particularly useful when sending high-value or multi-content shipments that require special paperwork or handling.

Not enough hours in the day? DHL Express offers a number of collection and delivery options for when the working day just isn’t long enough. Whether it’s outside of normal business hours, during the weekend, a public holiday, a collection from or delivery to a remote address, your local DHL Express office will be able to find a solution.

When you need extra peace of mind that your shipment has been delivered, DHL Express can provide a proactive confirmation by fax, email, phone or SMS, whichever is more convenient for you.

DHL Express can arrange for a hard copy of the Receiver’s signature to verify delivery of a shipment. The proof of delivery is sent via fax or email back to the Sender and is an ideal option for customers without internet access.

When the Receiver is not at the address given on the waybill, we can arrange a limited number of re-delivery attempts. Surcharges may apply.

For extra flexibility, shipments can be handed over directly at your local DHL SERVICE POINT .

Find a DHL Service Point Location

At times, it can be much easier to have your customer collect shipments from a DHL Express facility, rather than attempt a delivery to an uncertain address. Simply request the option at the time of booking or shipment collection and our Customer Service staff at destination will notify the recipient when the shipment is ready to collect.

GOGREEN is an all-inclusive carbon neutral transportation service available for account customers. It comprises the calculation of CO2 of every shipment, the offsetting of CO2 emissions through DHL’s Carbon Management function, and the annual certification CO2 offsetting by an external third party.

Read more about GoGreen

If you have a DHL shipment that cannot be delivered to your customer for an unexpected reason, DHL Express can arrange to hold the shipment for up to 7 calendar days free of charge.

When the Receiver does not respond to our attempts to deliver your goods we will return them to you. Surcharges may apply.

DHL Express offers its customers flexible payment and billing options for shipment transport charges, duties and taxes. This flexibility gives the freedom to invoice the Sender, Receiver or Third Party.

e-Billing
DHL Express are committed to offering a quality service to all our customers. We have now adopted an electronic billing service that enables an accurate, faster and more efficient accounts payable service.
Read more about our e-Billing service

Import Express
An Import Express billing account allows you to control all of your inbound shipments through a single account number with all shipments shown on just one single invoice.
Read more about our Import Services

Duties & Taxes Paid
This service allows duties and taxes to be charged to the Sender or nominated third party. We will clear the shipment at destination, pay customs charges, and invoice the duties and taxes to the account specified on the waybill. This enables the Sender to sell goods on an all-inclusive price basis. DHL Express then invoices the Sender for the administration of this service as well as the duties and taxes incurred at destination.

Neutral Delivery
Neutral Delivery allows the Sender to send a dutiable shipment to the Receiver, with the duties and taxes invoiced to a third party or importer of record. To maintain confidentiality for the Sender, the shipment documentation doesn’t reveal the value of the goods to the Receiver. 

Transport Collect
A service offered to the Sender where the Receiver accepts responsibility for all transportation charges. This service is available for customers that do not have a billing account and different payment methods are accepted depending on local conditions, e.g. cash, bank guaranteed cheques and credit cards.