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Claims Guides
Claims Guides
Guidance for making a claim for loss or damage to a shipment.
Please refer to the guides below for information about the claims process and the time period for making a claim.
DHL Domestic Claims Guide (PDF)
(Type: Acrobat Reader file, Size: 584.9 KB)
International Claims Guide (PDF)
(Type: Acrobat Reader file, Size: 603.4 KB)
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