Technical Courier

Our experience has taught us that every project is unique. That’s why, for all our customers, a dedicated Project Manager is appointed, taking ownership of every aspect from inception to completion. Working alongside an Account Coordinator, your DHL Project Manager will ensure the agreed schedule is seamlessly maintained whilst keeping you regularly updated during every stage of the process.

We believe this, alongside agreed accountability for all our actions, results in an unparalleled service to customers nationwide.

Whether you're working in a business-to-business environment or dealing directly with consumers, at Technical Courier we understand the importance of getting every delivery right first time. Add to this the complex process required to ensure seamless installation, and the quality of service received becomes even more critical to reinforcing the values of your brand.

With us you can be assured that your customers will always experience the highest standards available, from the initial call to arrange a delivery date through to our post-installation customer survey.

Since the inception of Technical Courier we have been increasingly aware of the skilled technicians employed by many organisations in the sector. Too often these individuals are deployed carrying out the simplest of tasks, deviating their focus from complex issues more appropriate to their abilities.

By working with Technical Courier we will provide engineers to carry out varying levels of service, freeing up your skilled resources to generate the high levels of revenue they command. We will also help to manage your peak level needs, releasing valuable assets to focus on critical demands.

Each component of the Technical Courier product provides exceptional levels of service. These are further enhanced by the comprehensive 24/7 support delivered by our Order Management Centre (OMC). This underpins the entire operation, delivering a central contact point that provides dedicated and continuous customer assistance.

The OMC team's extensive experience allows differentiated and personalised services to be created, tailored to suit customers' individual needs. It also enables us to react in real time, delivering a high level of visibility and ensuring objectives are met.

At Technical Courier we are always looking for ways to add new value for all our customers, thereby continually improving the service we provide. With the increasing focus on environmental responsibility, and responding to the Waste Electrical & Electronic Equipment (WEEE) Regulations 2006, we have now extended our offer to fully support our customers’ social and legal obligations.

Initially the Technical Courier team will work with you to identify the scope of your requirements. This may just cover the removal of packaging resulting from new legislation, or the removal of old equipment including computers, fax machines and telephone systems. We can then arrange for a simple collection and consolidation service or manage the entire process including secure legacy data collection, disposal and recycling of products.

Find out more about how DHL can help you meet all your WEEE compliance requirements.