Frequently Asked Questions : FAQs
DHL IntraShip is the perfect solution for distributed shipping structures in a multi-user environment. Orders can be processed easily from more than one site, all with access to the same data. It is a web-based software tool, including a workflow management system. You will find the answers to some common DHL IntraShip questions here.
DHL IntraShip FAQ
Minimum Requirements
Do I need a DHL account to use DHL IntraShip?
Yes. Contact your DHL account manager for further information.
What is the minimum system specification for DHL IntraShip?
- PC or laptop running at 500mhz or higher
- 128MB RAM or higher
- Internet connection 256kbps or higher
- Adobe Acrobat 6 or higher
- LaserJet or inkjet printer 300dpi or higher
Can DHL IntraShip be used on a laptop?
Yes, but an Internet connection is required.
Product / Service Options
What product/service options are available on DHL IntraShip?
DHL IntraShip supports the full range of Time Definite (TD) and Day Definite (DD) services.
Does DHL IntraShip allow automated pick up requests from multiple locations?
Yes, for Time Definite services.
System Management
I would like other people trained on DHL IntraShip. How do I go about this?
The DHL IntraShip experts have developed a user-friendly Computer Based Training programme. This can be accessed by logging on to 
www.intrashipcbt-dhl.co.uk.
Please note that you will require Internet Explorer 6 or higher and Adobe Flash Player 7 or higher.
www.intrashipcbt-dhl.co.uk.Please note that you will require Internet Explorer 6 or higher and Adobe Flash Player 7 or higher.
How do I create another user login for my DHL IntraShip system?
DHL Technical Support will create additional logins for you. Please call 020 8818 8444 or email catecsup@dhl.com.
We have moved address. How do I change the Shipper Address for the Day Definite network?
DHL Technical Support can change these details for you. Please call 020 8818 8444 or email catecsup@dhl.com.
Technical
When I click the "Save and Print" button nothing happens. What is the problem?
Please ensure that pop-up blockers are disabled on the DHL IntraShip website and that there are no security applications on your computer/network preventing data being exchanged with the DHL server. You may need to contact your IT department for assistance.
| Error Messages |
| Service | Error Message | Resolution |
| DD | Invalid address of the receiver / Route could not be determined. Please correct the address of the receiver | You have either typed an invalid postcode for the country you are shipping to or the product you have selected is not valid for the postcode you are shipping to. Please note that for shipments to residential addresses only the DHL@Home products are valid. |
| DD | List of product codes is empty | The Shipper Account number is not valid to be used to ship to the entered destination. Please note that Domestic and International shipments need to be processed using different Account/Contract numbers. |
| DD | Package number could not be generated | Your DHL IntraShip entity has run out of Licenseplate numbers. Please contact DHL Technical Support on 020 8818 8444 or email catecsup@dhl.com |
| DD | The package weight is too heavy for the product code | The selected product for the shipment does not allow packages of this weight to be shipped. Either change the product or amend weight of package. Please note that the true weight of a package must be entered at all times. |
| DD | Attention oversize! - Size of package is not between 0.0x0.0x0.0 and 120.0x120.0x120.0 | The product selected does not permit the dimensions you have entered for the package. Either change the product or amend the dimensions of package. Please note that the true dimensions of a package must be entered at all times. |
| DD | Client no./EKP is missing! | The Shipper you are using does not have an account number and/or contract/schedule number combination selected. Please contact DHL Technical Support on 020 8818 8444 or email catecsup@dhl.com |
| DD/TD | Please enter a contact. | Please load a Shipper within the Pickup screen by clicking the load button and selecting the correct Shipper. |
| TD | Receiver destination code required. | The postcode and/or city name you have entered for the destination is not valid. If the destination country does not have postcodes then please ensure that the city name is spelled correctly and the first letter is in upper case (e.g. Dublin) |
I am having problems using DHL Intraship. Who should I contact?
Contact DHL Technical Support on 020 8818 8444 or email catecsup@dhl.com.
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