Optional Services
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Shipping convenience with a range of optional services to support our express transportation services.
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DHL Optional Services
Out of Hours Pick-up and Delivery ServicesInformation Services Customs Services Dangerous GoodsPayment/Billing ServicesInsurance PackagingOut of hours Pick-up and Delivery Services
DHL offers a range of collection and delivery options including:
- Outside normal business hours
- Weekend and holiday service
- Remote Area Service (Remote Area Service)
- Vehicles for heavy or bulky shipments
Information Services
An extensive selection of information services are available for individual or complete shipment management:
- Proactive delivery notification via various channels such as e-mail, SMS, fax and phone
- On-line tracking or advanced tracking and reporting tools to monitor your shipments
- Advice on customs regulations and documentation.
Customs Services
DHL offers a range of non-standard import and export clearance and handling services. This is particularly useful when sending high-value or multi-content shipments that require special paperwork or handling.
Dangerous Goods
For express shipments, DHL is certified in certain classes of Dangerous Goods in accordance with IATA regulations.
Read more about Dangerous Goods
Read more about Dangerous GoodsPayment/Billing Services
DHL offers flexible billing and payment options for transport charges, duties and taxes. This flexibility gives you the freedom to bill the sender, receiver or a third party.
Insurance
On top of the standard DHL liability, we provide insurance services that offer our customers financial protection against all risks of physical loss or damage from any external cause.
 Shipper's Interest Insurance Product Leaflet (PDF, 457 Kb)
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Shipper's Interest Insurance Policy Document (PDF, 2136 Kb)
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Packaging
DHL offers three types of packaging solutions:
- Free of charge Standard Packaging that consists of DHL flyers, bags and document envelopes
- A payable Packaging range that consists of premium quality DHL cartons and boxes, meeting shipping requirements for many different products
- Temperature Controlled Packaging and Diagnostic Specimen Shippers, designed for specialist shipping requirements
For more information on DHL's Optional Services and to check availability, please contact Customer Service.
Customer Service.
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