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A portfolio of retail services from international logistics management and distribution to in-store logistics and home delivery.
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Retail in the Supply Chain |
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We offer efficient, cost-effective and flexible supply chain solutions and services to retailers around the world. Our customers benefit from proven expertise and a range of solutions that address key business issues, such as on-shelf availability, supply chain agility, effective use of infrastructure and global sourcing.
We provide focused solutions for retailers seeking to:
- Increase customer satisfaction through better matching of supply and demand
- Maximise the potential benefits from global sourcing
- Optimise their supply chain and release capital to be invested closer to the customer
- Expand through entering new markets and accessing new channels to market
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We work with all types of retailers, including designer fashion and luxury goods, high street fashion, department stores, DIY and electronics as well as hypermarkets, supermarkets, and drinks and convenience retailers.
Our vision suites, located in the UK, Belgium and Singapore showcase the latest in innovative retail supply chain thinking.
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Distribution to Stores Management |
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Our distribution to store solutions are focused on helping retailers create efficient and flexible supply chains to deliver product to retail outlets at high levels of service.
We seek to help our customers:
- Design, structure (or re-structure) their distribution networks to achieve required service levels at minimum cost
- Increase capacity and throughput of existing warehouse platforms
- Increase productivity and quality from warehouse and transport operations
- Deliver products in a store friendly format to create efficient operations in-store
Our customer-focused solutions are built up from the following core services:
- Warehousing, including: chilled, frozen and ambient distribution centres; composite distribution centres; hanging garment facilities; automation and sortation; bonded warehousing; cross-docks; multi-user warehousing; seasonal warehousing; intake quality control; value-added services; pre-retail services
- Transport, including: supplier collections; linehaul/trunking; store delivery; muti-user transport networks; managed transport services
- Reverse logistics, including: reverse logistics collections; sortation; processing; repair/refurbishment; value recovery; disposal; compliance
- Replenishment, including: supplier management; inventory management and re-ordering
- Supply chain consulting, including: logistics network strategy; warehouse design and simulation; transport modelling
We provide distribution to stores services for food and non-food retailers in North and South America, Europe, Asia and Australasia.
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Our store logistics solutions are focused on helping retailers bring logistics disciplines to in-store logistics operations in order to improve cost efficiency and on-shelf availability.
We seek to help our customers:
- Work with the 'upstream' supply chain to focus on 'store-friendly' delivery to stores
- Improve back-room and shelf replenishment processes
- Increase productivity by applying warehouse management disciplines to the store environment
- Focus on the core issues at store that contribute to out of stocks on the shelves
- Maximise use of high cost store space as selling space through using remote backrooms where appropriate
We also provide consolidation centre operations to shopping malls (including airport shopping malls), city centres and to the retailers within these environments. For these customers, we seek to:
- Reduce congestion on site and in the surrounding area
- Increase sales through increasing range and availability of products, by providing fast and frequent replenishment from (cheaper) off-site storage
- Provide pre-retail services off site, delivering product to store in a shelf-ready format
- Enable store staff to focus on serving customers rather than 'backroom' activities
Our customer-focused solutions are built up from the following core services:
- Supply management, including: remote stockrooms; shopping mall consolidation centres; urban consolidation centres
- Shelf replenishment, including: stockroom management; productivity analysis and improvement; replenishment operations management
- Retail support systems, including: backstore inventory systems; productivity measurement systems
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Our home delivery solutions are focused on helping retailers service existing and new markets from store, phone and internet-based retailing. Our aim is to fulfil our customers promise to their customers by providing a high quality and cost efficient home delivery service. We have particular expertise in the home delivery of furniture and appliances.
We seek to help our customers:
- Create a personal and timely delivery service to their customers, combined with customer focused call centres and visibility systems to handle any queries
- Safely deliver a wide range of complex products through a highly trained workforce
- Access a national customer base through dedicated or network services as appropriate
Our customer-focused solutions are built up from the following core services:
- Store-based home delivery, including: touch-screen ordering; store-based picking systems; driver and vehicle management
- Internet fullfillment operations, including: distribution centre operations; managed parcels delivery
- Two man home delivery, including: distribution centre operations; cross docks; repair and refurbishment; product installation; reverse logistics
- Visibility and management, including: HomeSmart systems portfolio (serving both store-based and two man home delivery); customer service/call centres
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If you would like to know more about industry solutions, please use our on-line contact form or speak to your regular DHL contact.
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